Some shit I wrote way back under very different circumstances from my present day realities. I advise you don’t take it too seriously and see it as a work of art…creative writing bla bla bla.

While most parts of the world are making great strides towards the enshrinement of workers’ rights vis-à-vis maintaining a healthy and motivated labour force there are still those companies in modern day Nigeria who embarrassingly refuse to grow up out of the dark ages. A prime example is Team Morale Ltd, a service provider for Hello Nigeria.

Rumour has it that Team Morale Ltd managed by Doctor Pep Talker, a two term Chairman of the Committee of Approved Nigerian Telecoms Operatives is fronting for top heads at Hello Nigeria such that he was able to successfully get the outsourcing contract from Hello Nigeria for its’ Online Call Centre in Jang which has now become its’ biggest such unit in Nigeria surpassing other such units in Eko, KD and Kan Aminu.

Investigations reveal that the condition of its’ staff at The Jang Call Centre can best be described as modern day slavery. Or what else do you describe a situation in which after almost a year of operation staff there do the same work with the same targets as their counterparts in Eko, KD and Kan Aminu yet earn one third their salary and don’t even have the privilege of owning staff lines.

Hello Nigeria’s Jang workers are the most poorly motivated Call Center Representatives you’ll ever find in any Nigerian telecoms firm. A look at the behaviour of Team Morale Ltd’s HR right from the recruitment stage will show the total disregard Hello Nigeria-Team Morale Ltd has for its staff. Hundreds of youths were deceived to leave behind better paying jobs and bare the risk of relocating to a volatile Jang in the hope of better work conditions with Hello Nigeria, one of Nigeria’s top GSM networks only to be hit with an inhuman offer of employment letter whose take home pay can’t even get them home on a regular monthly basis.

The end result of this is that Hello Nigeria’s Jang Call Center Representatives occasionally lose it, transferring their aggression on to their customers in a display of appalling customer service.

That Hello Nigeria-Team Morale Ltd management can be very high handed is an understatement. Unfriendly policy decisions such as maternity leave with any form of pay and hoarding of Information especially as regards staff welfare is the order of the day, consequently with life at the Call Center resembling the dark days of military rule in Nigeria.

Staff are regularly punished with no form of appeal and sacked with impunity as evident in the layoff of no less than 30 workers since January 2011 for flimsy reasons such as merely offering positive suggestions which go against the managements ideal of how to move the company forward.

The rot in Hello Nigeria-Team Morale Ltd is exemplified in that it’s Jang Call Center Operations Manager an expatriate, whose contribution to productivity is questionable has since December of 2010 being taking up residence in an hotel room whose bills for a day is enough to pay a month’s salary of the lowest of its Call Center Agent.

Staff role appointment is also to a large extent devoid of merit with the ranks being manned by many management yes boy and girls. With an ingenious divide and rule remuneration policy set up to reward such yes boys and girls on a monthly basis.

Rounding of this expose on a light note, with a population of over 900 and counting, a common Jang beer parlour gist is that Hello Nigeria-Team Morale Ltd spinsters are the cheapest in town, easier than University of Jang female undergraduates as being eager for marriage to lift them out of their pitiable situation they have set their standards so low.

In conclusion all evidence points to the fact that a Sanusi Lamido like banking system cleansing would be welcomed in Hello Nigeria-Team Morale Ltd.